The CA Data Protection Remote Data Manager (RDM) is unable to retrieve data from a mail archive (for example Symantec Enterprise Vault) in a timely fashion, this results in failed iConsole Searches. The iConsole logs record errors similar to the one below:
Dec 24, 2018 18:06:06.352 <user> E19FF TID:0x0000298c An unexpected Exception was thrown: "Thread was being aborted." at idata.CEvent.Cache(CEvent* , CWgnLogFile* , IWgnSession* , Boolean , CErrorInfo* , Boolean ) at WgnWebEventData.CWgnWebEventData.CanAccessEventID(String pSessionID, IWgnSession* pSession, Int64 idEventUID, Int64 tsEvent, CErrorInfo* Err, Int32* pbGranted) at WgnWebEventData.CWgnWebEventData.CanAccessEvent2(String pSessionID, String pEventID, String pSearchID, Boolean& pbGranted, EventType& ppEventType) InnerException:
CA Data Protection 15.x with RDM installed.
In some busy network environments where there is congestion or where extremely large files need to be retrieved the default retrieval time of 5 Minutes may not be suffcient for the task to complete successfully.
Orchestria, Orchestria EMP, Orchestria APM, CADLP and CA DataMinder are all previous brands for the product now known as CA Data Protection.
CA is a Broadcom company.