Raw ARP data from ITCM does NOT include software in ITCM without a manufacturer

Document ID : KB000094092
Last Modified Date : 03/05/2018
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Question:
I am importing Raw ARP data from IT Client Manager to Software Asset Manager. Software that does not have a manufacturer does not import.
Answer:
By default software without a manufacturer will not be imported.
If this is required, a change would need to be made to the connector. The default connectors use the join statement:
JOIN ca_company c ON c.company_uuid = sd.manufacturer_uuid 

Making this a LEFT JOIN will allow the software to be imported without a manufacturer.

If this change it going to be made, backup the existing connector and be sure to test this in a development environment. Also, review all results to confirm the functionality is what is required.