Rapid Automation Loader Fails to Load Agent with AwE-9999 Error when Using Java 1.8.0_91 or Higher.

Document ID : KB000087900
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
AwE-9999 Internal error.
Details: java.io.FileNotFoundException: .\inner_jarfiles\{RA_AgentSolution}\UserRunSource.jar (The system cannot find the path specified)

Unable to load any RA Agent (or view the build info) in Applications Manager v9.1.0 when using Java 8 update 91 or higher. The following error is displayed when either doing "Apply" or "Build info" from the Rapid Automation Loader.

AwE-9999 Internal error. 
Details: 
java.io.FileNotFoundException: .\inner_jarfiles\{RA_AgentSolution}\UserRunSource.jar (The system cannot find the path specified)

This issue has been resolved in Applications Manager v9.1.0 HF1 which is available on https://downloads.automic.com.

 
Cause:
Cause type:
Defect
Root Cause: Java 8 update 91 fails to create inner _jarfiles
Resolution:
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
Applications Manager v9.1.0 HF1 - already available
Additional Information:
Workaround :
Install a second java version (i.e. Java 7) and temporarily use that to launch the AM client for a one time load of the RA Agent.