Detailed Description and Symptoms
?Some users have seen issues with a Master getting stuck in a STOPPED status immediately after setting up/installing new Rapid Automation Agents like BANNER/PSE/RAFTP/Informatica etc.
?When we looked at the RmiServer debug logs we saw the following message:
07:33:08.459 rfp0: AwE-5203
ErrorMsg: AwE-5203 No licenses present (6/19/12 7:33 AM)
No licenses present : InformaticaAgent : null
However, upon checking the keyfile we noticed that the customer did have a license for the Informatica agent:
What we did notice was that there was no RA_BUILDER line in the keyfile. We then found that the Informatica agent was implemented with a temporary keyfile which worked fine (as it is an enterprise key) whereas the permanent keyfile had the RA_BUILDER line missing.
?Following the investigation above, the Sales Operations group generated a new keyfile for the customer with the line below added to it:
Following the applications of the new keyfile, the customer was able to start the Master correctly.