RA FTP Upgrade (2.x to 3)

Document ID : KB000088509
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
RA FTP Upgrade (2.x to 3)
Resolution:

Symptoms

When the user attempts to upgrade from version 2 to version 3 of the RA FTP Agent, the old templates for version 2 remain.

 


 

Cause

Potentially on upgrade.

 


 

Resolution

Deleting the old objects and removing them from the database should remove all traces of the old templates, which should allow customers to proceed through upgrade and installation of the new RA FTP Agent. To accomplish this:

In the GUI ->Client 0, folder TEMPLATE

Delete the Objects:

AGENT.FTPAGENT

JOBS.FTPAGENT.FTPJOB

CONN.FTPAGENT.FTPCONNECTION

 

 

In Folder DIV_VARIABLE open the UC_OBJECT_TEMPLATE

Delete the rows:

AGENT.FTPAGENT

JOBS.FTPAGENT.FTPJOB

CONN.FTPAGENT.FTPCONNECTION

 

At your DB:

Run the deletes (these may or may not delete anything):

<<Please contact Support for any SQL statements that may be necessary>>

 

Run this update:

<<Please contact Support for any SQL statements that may be necessary>>

 

Set the timestamp (FTPAGENT.OLDS.20121029.235500) to the current time.

 

In the OS file system where the core for this agent is installed, go into the Agent's \bin\cache folder. Delete everything within this directory, leaving the cache directory.

 

Load the new 3.0 version

 

While this is being performed, customers may want to upgrade the RA Core if they have not already done so.