RA FTP Post Processing stuck in Transferring status

Document ID : KB000084557
Last Modified Date : 25/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

RA FTP jobs do not complete because reports are stuck in a Transferring status.

Within the Agent logs and job reports there are no noticeable errors (a communication to the server is made, there is a message that files transferred, and then there is a disconnection from the server), but the report holds up the job because it gets stuck transferring from the bin/temp directory to the database.  
Cause:
Cause type:
Other
Root Cause: The database that the job report is being transferred to is full, so the jobs get stuck because the report cannot transfer.
Resolution:
If an immediate solution is needed, then the DBA needs to add more space to the database to allow the reports to transfer.

This can be proactively avoided by running maintenance on a regular basis so that the database does not fill up. 

Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
N/A