RA FTP Job stuck in Transferring status and job log not updated

Document ID : KB000087425
Last Modified Date : 25/04/2018
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Issue:
Error Message :
N/A

RA FTP job stays in a status of Transferring and the RA FTP log is not updated.

 
Environment:
OS Version: N/A
Cause:
Cause type:
Other
Root Cause: RA FTP Agent hung and not processing jobs.
Resolution:
Workaround Option 1:
Stop and restart the agent. 

Workaround Option 2:
Stop the Worker Process (WP) with O and restart it.


If this issue happens more often, open a support case in order to find a more permanent solution. 

Fix Version(s):
N/A