r7 Agent Inactive after changerole

Document ID : KB000007035
Last Modified Date : 14/02/2018
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Issue:

R7 agent is inactive after secondary server becomes primary.

 

Cause:

Bug in r7

The transmitter.log contains a connection timed out message.

Resolution:

Stop and restart the agent and it will connect successfully and be Active.

R7 is no longer supported and problem does not exist in r11.3, the resolution is to upgrade the agent.