Quick self-check on dSeries server and agent connection issue.

Document ID : KB000055243
Last Modified Date : 14/02/2018
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It's recommended to go through the checklist below to quickly pinpoint most of the causes:

  1. Checks on agent side:


    • Get the following topology definition for the agent in desktop client GUI.

      Figure 1

    • Get the file agentparm.txt from agent installation directory.

    • Things to check:


      • Make sure the agent has been started by checking if the process id shows in the file status.os under agent installation directory

      • Make sure the values for the following parameters are the same:
        <Topology definition>       <agentparm.txt>Name                        agentname=Release number              installer.version=Encryption key used ...     security.cryptkey=  (ignore the 0x)Port number                 communication.inputport=

    • Make sure the value of parameters "Address" is the hostname or ip address of the agent host.

    • Test connectivity from server to agent
      On dSeries server host, open a terminal, type the command:
      telnet   <Address>    <Port number>
      Replace the <Address> and <Port number> by the values from topology definition above. If the response is "Connected to...." the connection should be ok.

  2. Check server parameters


    • Get the following topology definitions for the dSeries server (Server Shared Parameters, Server Instance Parameters)

      Figure 2

      Figure 3

    • Get the file agentparm.txt from agent installation directory.

    • Things to check:

      • Make sure the values for the following parameters are the same:
        <Topology definition>             <agentparm.txt>ESP dSeries Server ID        communication.managerid_=The Server Host Name....     communication.manageraddress_=ESP Server Manager Port      communication.managerport_=

    • Test connectivity from agent to server:
      On agent host, open a terminal, type the command:

      telnet    <The Server Host Name>    <ESP Server Manager Port>
      Replace the <The Server Host Name> and <ESP Server Manager Port> with the values from definition topology. If the response is "Connected to...." the connection should be ok.