Quick Edit hangs when trying to edit a Calendar

Document ID : KB000009203
Last Modified Date : 14/02/2018
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Issue:

Quick Edit hangs when trying to edit a calendar. The hourglass is displayed and then theoperation times out without displaying the calendar.

The following messages are reported in quickedit.log file:

ERROR #AutoSysServiceWrapper # Exception in getServerChildren() call to adapter: 

ERROR #AutoSysServiceWrapper # Exception in getServerChildren() call to adapter: 

 

ERROR #AutoSysServiceWrapper # Exception in getServerChildren() call to adapter: 

 

ERROR #AutoSysServiceWrapper # Exception in getServerChildren() call to adapter: 

Environment:
WCC 11.4 SP2 on Windows WAAE 11.3.6 SP1 Build 437 on AIX
Cause:

The encountered problem was related to configuration of the AE instance to 11.3.6.4 in WCC Configuration tab, while the WA AE instance was the 11.3.6 SP1 release.

 

Resolution:

The problem was resolved by configuring the AE release to 11.3.6.1 in WCC Configuration tab.

 

The calendar can be edited successfully in Quick Edit after setting up the AE instance release correctly.

Additional Information:

Configuration issue