pu utility communication error

Document ID : KB000016522
Last Modified Date : 14/02/2018
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Introduction:

pu utility vs a remote robot fails with a "communication error" error message.

Question:

Running a pu command versus a remote machine, the below you can get the below error messahe 

C:\CA\UIM\bin>pu -u administrator -p PasswordXXX /W2008R2_domain/W2008R2_hub/WIN-2ECKORD7A85/controller 

Oct 27 16:53:12:473 pu: SSL - init: mode=0, cipher=DEFAULT, context=OK 

Oct 27 16:53:12:474 pu: nimCharsetSet() - charset= 

_command failed: communication error

Environment:
UIM 8.51 Robot 7.90
Answer:

In the command: 

 

C:\CA\UIM\bin>pu -u administrator -p PasswordXXX /W2008R2_domain/W2008R2_hub/WIN-2ECKORD7A85/controller 

 

The robot name is case sensitive, after correcting it to Win-2ECKORD7A85, all worked fine