Provisioning Server Install Fails

Document ID : KB000115261
Last Modified Date : 18/09/2018
Show Technical Document Details
Issue:
Attempting to install the Provisioning Server fails due to an error installing CA Enterprise Common Services and the install log shows the following error:

(Aug 28, 2018 2:16:01 PM), Install, com.ca.etrust.install.product.InstallEtrustCommonServices, err, ProductException: (error code = -1; message="Installing CA Enterprise Common Services failed.") 
STACK_TRACE: 12 
ProductException: (error code = -1; message="Installing CA Enterprise Common Services failed.") 
Environment:
Windows 2012
Resolution:
The Windows Modules Installer (TrustedInstaller) service was set to disabled. This was changed to either Manual or Automatic and the machine was restarted after which the install completed successfully.