"Provisioning Delete User" Task Fails to Delete Global User

Document ID : KB000022099
Last Modified Date : 14/02/2018
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Running the "Provisioning Delete User" Task does not delete the Global User in the User Store.


Out of the Box the "Action" on the "Provisioning Delete User" Task is set to "View" by default.

The default "View" setting on the "Provisioning Delete User" Task is a security feature to prevent accidental deletions of Global Users from the User Store.

To resolve this issue:

Change the "Provisioning Delete User" Tasks' "Action" to "Delete".

In the IM User Console go to:

Roles and Tasks>Admin Tasks>Modify Admin Tasks, search for and select the "Provisioning Delete User" task.
On the Profile tab change the "Action" to "Delete".
Click on the Tabs tab and add a Profile (The Profile can be a copy of the regular Delete User task).
Save and Submit the Task.

Note: You will see a replacement of the User Profile tab when copying the Delete User Tab. This is the proper functionality.