Protocol_version error when accessing WSDL that doesn't support TLS 1.0

Document ID : KB000084694
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
javax.net.ssl.SSLException: Received fatal alert: protocol_version

If a WSDL contains https as the protocol and the Web Server doesn’t support Transport Layer Security (TLS) version 1.0 the above error message is displayed in the Automic Web Interface (AWI).
 
The WSDL is not parsed and the connection object cannot be used for Web Service jobs.
 
Other public WSDLs that support both 1.x and 1.0 work fine.





 
Cause:
Cause type:
Defect
Root Cause: If a WSDL contains https as protocol and the web server does not support TLS 1.0, the WSDL is not parsed and the connection object cannot be used for Web Service Jobs.
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
RA Web Service REST 4.3.0 - Available
Additional Information:
Workaround :
N/A