Product List Update Fails with IO Error

Document ID : KB000047967
Last Modified Date : 14/02/2018
Show Technical Document Details

Description:

If the UPDATE PRODUCT LIST task fails with the following errors:


     IO Error was detected during PAS processing.
     Additional Diagnostic Data:
     IO Exception Error.(UnknownHostException) Error encountered while
     accessing the following URL:
     https://supportservices.ca.com/support
     supportservices.ca.com
     Please review your http proxy settings and validate that your system has network connectivity to the above URL.

Solution:

Verify that the CA CSM application server is using the correct TCP/IP stack. If necessary, uncomment the SYSTCPD DD card in the CA CSM application server startup job (MSMTCSRV) or the application server started task.


//SYSTCPD DD DSN=VTAM.TCPIP.TCPIP.DATA,
//            DISP=SHR