Processing or loading icon remains after export to excel (Data only)

Document ID : KB000008963
Last Modified Date : 14/02/2018
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Issue:

Processing or loading icon keeps spinning after export to excel (Data only).

Steps to reproduce: 

  1. Login to CA PPM. 
  2. Go to Home --> Resource Management --> Resources. 
  3. Click on the cog wheel icon in that Resource List page. 
  4. Click on Export to Excel (data only) 

Expected Results: The excel file is downloaded with the result and the page remains static. 

Actual Results: The excel file is downloaded with the result but the processing/loading icon (placed at the top right corner, before the user name) still goes round and round. 

Environment:
CA PPM 15.2, 15.3
Cause:

Due to defect DE36975.

Resolution:

Click the Refresh icon in the PPM UI and the loading icon will stop spinning once the page is loaded again.

Additional Information:

Currently the defect is being reviewed by our development team and they will checking if this can be fixed in any of the upcoming releases of CA PPM.