Processes probe goes red on a Unix robot.

Document ID : KB000034322
Last Modified Date : 14/02/2018
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Symptoms:

The Processes probe goes red on a Unix robot, and its log file contains this error: "processes: Internal error: Unable to find any processes."

Cause: 

On some Unix systems we do not have access to the pstat command that the Unified Infrastructure Management (UIM) Processes probe uses by default to list the processes. 

Resolution:

Using Raw Configure we can force the probe to use the /usr/bin/ps to gather information rather than using the systems pstat interface. As follows:

  • Use Raw Configure to set "use_perf = no" in the setup section of the configuration to force the probe to use /usr/bin/ps to gather information rather than using the systems pstat interface. (If the key does not exist, add the key to the setup section, setting it to no.)