Process name and ID is duplicated if description size is too large.

Document ID : KB000022927
Last Modified Date : 14/02/2018
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Problem:

Process name and ID gets "duplicated" while clicking save if the description text is beyond the acceptable size. Appears to affect oracle only.

Steps to Reproduce:

  1. Go to Administration, Processes, click 'New' button
  2. Enter the following parameters:
    Process Name: Test_01
    Process ID: Test_01
    Description: This is a long description test. This is a long description test. This is a long description test. This is a long description test. This is a long description test. This is a long description test. This is a long description test. This is a long des
  3. Save
  4. Now edit the Description to the following (note I added one character in the end of the description):
    Description: This is a long description test. This is a long description test. This is a long description test. This is a long description test. This is a long description test. This is a long description test. This is a long description test. This is a long descriptio
  5. Save
    Error: Value is too large.
    Note that the Process Name, the Process ID, are duplicated.
  6. Re-edit the Description with the description in step #2.

    Figure 1

  7. Save

Expected Results: Process will be save with the correct Name
Actual Results: Process Name and id is duplicated

Environment:

Applies to all supported PAS environments using Oracle Database for specified releases.

Cause:

Caused by CLRT-45895

Resolution:

Our sustaining team reviewed CLRT-45895 and closed it as they are not planning to make any changes to this area of the product.

Workaround:

Cancel / Return without saving the change. 

The duplicate values in the Process Name and Process ID fields are not saved. The extended Description field is not saved.
Go back into the Process definition, be sure the value in the Description field is not too large.

Additional Information:

For more details please review the Customer Reported Defect Resolution Policy for Clarity.

File Attachments:
TEC531088.zip