For CA Business Intelligence (CABI) reporting, if there are problems with the startup of the CA SDM ODBC server services, an uninstall and then reinstall of the ODBC services might be required.
For CA SDM R14.1, perform the below steps:
Got the following directory: ..\CA\Service Desk Manager\bin
1. To uninstall the ODBC client and server services, from the CA SDM server run the following commands from the command prompt:
2. To reinstall the ODBC client and server, from the CA SDM server run the following commands from the command prompt: