Problems with the ECLI running commands on autosys server results in Command not found or could not execute.

Document ID : KB000039477
Last Modified Date : 14/02/2018
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Introduction: 

Problems with the ECLI running commands on autosys server results in Command not found or could not execute.

 

Question: 

When tired to execute an AutoSys command from the ECLI got an error indicating the command could not be executed. 

In WCC CommandApp.log, we found the following message: 

com.ca.uejm.command.client.autosys.AutoSysCommandClient IclException while calling sponsor 404 Error 

 

We tried restarting igateway. It did not help. 

 

 

Environment:  

11.1 through 11.4.x on All platforms of WCC

 

Answer: 

Restarting the Application server helped restore the connection between WCC and the Autosys Application server.