Problems with SSL tunnel

Document ID : KB000008466
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Problems with SSL tunnel that you got a message: "failed to connect to hub"

Environment:
Any environment that is using Tunnel inside a VPN connection between hubs.
Cause:

If you have a data center (Hub)  connected to another data center (Hub) and configured the UIM tunnel to go over an IPSec tunnel on the router

The UIM tunnel and IPsec tunnel will interfere with each other

Resolution:

It just needs to be a straight connection over the internet, using ports 48002 not the tunnel/client Server (Port 48003)