Downloading an attachment from the Collaboration Tab fails on Internet Explorer (IE)

Document ID : KB000100581
Last Modified Date : 08/06/2018
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Downloading a file/attachment from the Collaboration Tab on a Project fails on IE11 (Internet Explorer 11) if the file contains an special character like an accent.

User-added image
This issue affects versions 15.2 and 15.3.
It is fixed as from version 15.4 and 15.2 Patch6
IE11 does not handle properly the link generated to download the file:


Other browsers, like Chrome, generate a different URL:

An issue exists reporting this problem:

DE36233: Attachments in the Collaboration tab are not working properly in Internet Explorer

Steps to Reproduce:
1. Open PPM in Internet Explorer.
2. Go to Home > Projects.
3. Choose any project that has a document with an accented character, such as "Planificación". You can also add a document that has an accented character in its name.
4. Go to the Collaboration tab.
5. Go on the document with the accent.
6. Click on the name.

Expected Results: The system should prompt the user to download the file.
Actual Results: An error message displays that the webpage cannot be found.

This issue is addressed as from Patch 6 in Release 15.2.
Additional Information:

For the list of all issues fiexed as part of Patch7 in 15.2, refere to the Cummulative Patch readme files:

CA PPM and Jaspersoft Cumulative Patch README Files