Problems registering ERMhelper2.ocx / ActiveX Control on a Windows 10 64bit OS

Document ID : KB000007943
Last Modified Date : 14/02/2018
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Issue:

Encountering problems registering ERMhelper2.ocx / ActiveX Control on Windows 10 64bit OS workstations.

Environment:
Windows 10 workstations, 64bit operating system
Cause:

On a Windows 10 workstation,  the ERMHelper2ax.ocx has to be registered in the SYSWOW64 directory and not in the system32 directory.

Resolution:

Registering the ERMHelper2ax.ocx ActiveX Control in the SYSWOW64 directory of a Windows 10 64bit workstation resolves the problem.