Problems changing status on uim dashboard

Document ID : KB000006756
Last Modified Date : 14/02/2018
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Issue:

UMP Dashboard not update the status, stay green all the time.

Environment:
Any environment that is using the probe EMS
Cause:

For some reason the directory for the EMS probe got corrupted by antivirus or by upgrade.

You will see this type message on the portal.log

WARN  [AlarmSeverityActor:33] Alarm list is null. (alarms/$Kb)
WARN  [AlarmFilteredListActor:33] Alarm list is null. (alarms/$Wb)

Resolution:

 

1) Stop EMS
2) Delete the ems probe
3) Go to the ems probe folder and delete it from the disk
4) reinstall ems
5) Restart wasp

it is very important that you delete ems from the disk

 

Additional Information:

https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/ems-event-management-service