Problem with Open Workbench connection with PPM

Document ID : KB000109924
Last Modified Date : 07/08/2018
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When opening the project in OW through the PPM the user gets a timed out connection error , and the project doesn't open.

"A server error occurred during login: - connection timed out: connect."
The reported error message typically is caused by missing proxy credentials during login to OWB 
When you get the login window for OWB, click the Setup button, then populate the Proxy information: Proxy Host and Proxy Port 

To get the proxy information: 

1. Find the proxy URL if using Internet Explorer (IE) by going to IE > Tools > Internet Options > Connections > LAN Settings > Copy the address under the 'Automatic Configuration' section 
2. Enter the address copied in step 1 on a new IE tab 
3. This should download a Wpad.dat file. Save that file on the desktop, and open it in Notepad. Search for proxy 
4. That should direct you to the proxy URL and port # needed 

Alternatively, check with local network administrator for the Proxy server and port information.