Problem with defining roles with CA Output Management Web Viewer 12.1

Document ID : KB000005016
Last Modified Date : 14/02/2018
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Issue:

I have added a new repository VIEW12 to Web Viewer, and a new role, VIEW12 whose members are allowed to view this restricted repository. I can see the new repository as the system admin and open reports so I now it is defined correctly. However the users in role VIEW12 cannot see the new repository.



Resolution:

If the user is in the default role and then assigned to a different role, the user must first be taken out of the default role and then added to the other role. When a user is in 2 roles and one of them is the default role, it takes precedence over the other roles.