Problem with CSE Reports

Document ID : KB000046394
Last Modified Date : 14/02/2018
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CSE Reports from any CSE Client. The default Directory is C:\Program Files (x86)\CA\Gen86\Client and the default File Name is MDLSTATS.RPT. When using the defaults, the following error is displayed. 


Cannot find the C:\Program Files (x86)\CA\Gen86\Client\MDLSTATS.RPT file. 

Do you want to create a new file? 


If you click Yes, the resulting Notepad window is blank. 


The CSE Server and CSE Clients are on the same Windows server.



Modified the CSE Client Icon properties for "Start in" to %userprofile% and the error is resolved.

The "Start in" location is the default location where all the CSE Reports are written.  Since the Windows UAC protects writing to C:\Program Files (x86), choosing another location allows the Report to be created and/or written successfully.