Problem when installing MDB. Installation of MDB fails with the following popup: ---CA Service Desk Manager Component Installer Wizard - Unexpected error. Check log files for details---

Document ID : KB000049590
Last Modified Date : 14/02/2018
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Description:

Installation of MDB fails with the following popup:

---
CA Service Desk Manager Component Installer Wizard
Unexpected error. Check log files for details
---

In the pdm_install_mdb.log the following messages are present:

04/28 08:50:45.252 INFO SetupMDB.java      240 Starting Setup MDB...
04/28 08:50:45.252 INFO SetupMDB.java      390 The command is "\\servername\d$\Install\DVD1\utils\..
\CASD.nt\mdb\mssql\setupmdb.bat" -debug -PRECHECK  -DBVENDOR=mssql -DBDRIVER=Service_Desk 
-WORKSPACE=Service_Desk -DBHOST=servername\servername -DBNAME=mdb -DBPORT=0
-JRE_DIR="\\servername\d$\Install\DVD1\utils\..\CASD.nt\java\jre"
-MDB_TARGET_DIR="C:\DOCUME~1\admin\LOCALS~1\Temp\mdb.SQL\Precheck.2011_04_28_08_50_45"  
-MDB_COMMON_DIR="C:\PROGRA~1\CA\SC\Mdb"   
04/28 08:50:45.252 INFO ProcessUtilities.java 424 Executing command: "\\servername\d$\Install\DVD1\utils\..
\CASD.nt\mdb\mssql\setupmdb.bat" -debug -PRECHECK -DBVENDOR=mssql 
-DBDRIVER=Service_Desk -WORKSPACE=Service_Desk -DBHOST=S91FPDB1\SERVERNAME -DBNAME=mdb -DBPORT=0 
-JRE_DIR="\\servername\d$\Install\DVD1\utils\..\CASD.nt\java\jre" -MDB_TARGET_DIR="
C:\DOCUME~1\admin\LOCALS~1\Temp\mdb.SQL\Precheck.2011_04_28_08_50_45" -MDB_COMMON_DIR="C:\PROGRA~1\CA\SC\Mdb"   
04/28 08:50:45.252 ERROR ProcessUtilities.java 566 Cannot run program ""\\servername\d$\Install\DVD1\utils\..
\CASD.nt\mdb\mssql\setupmdb.bat"" (in directory "\\servername\d$\Install\DVD1\utils\..\CASD.nt\mdb\mssql"): 
CreateProcess error=3, The system cannot find the path specified     
04/28 08:50:45.252 INFO ProcessUtilities.java 572 Process "\\servername\d$\Install\DVD1\utils\..\CASD.nt\mdb\mssql\setupmdb.bat" completed with exit code  -1 
04/28 08:50:45.252 ERROR SetupMDB.java     468 Setup MDB returns code -1 
04/28 08:50:45.252 ERROR SetupMDB.java     489 MDB RC : -1
04/28 08:50:45.252 ERROR SetupMDB.java     490 MDB Error: Unexpected error. Details can be found in the logs.
04/28 08:50:45.252 ERROR SetupMDB.java     491 Check mdb logs at C:\DOCUME~1\admin\LOCALS~1\Temp\mdb.SQL\Precheck.2011_04_28_08_50_45.
04/28 08:50:45.252 ERROR MSSqlDBType.java  326 SetupMDB returns code -1 Message: Unexpected error. Details can be found in the logs.

Solution:

The problem is due to installation tried from a shared drive and not from a local drive.

The resolution is to install the mdb with the installation media on a local drive.