Problem runnig pdm_k_reindex command

Document ID : KB000009012
Last Modified Date : 14/02/2018
Show Technical Document Details

Command pdm_k_reindex not working.

In the ebr_reindex.log file we can see following errors:

 pdm_k_reindex 27799 ERROR FileMng.c 1679 GetFileSize() - Unable to get file size of /opt/unitCASDM/KT/EBR/dic.ebr (Valor demasiado grande para el tipo de datos definido (75))
pdm_k_reindex 27799 ERROR EBRFileIndex.c 1352 IndexWordDic() - Failed to get size of /opt/unidadCASDM/KT/EBR/dic.ebr.


Note :  (Valor demasiado grande para el tipo de datos definido (75)) translation (Value too big for the defined data type 875))


ServiceDesk 14.1 Advanced Availability setupLinux environment

The cause was related to the shared location for the index files (.ebr files) needed by the Search Engine.


In an Advanced Availability setup, in order to allow the Background and the Standby server to access the .ebr files, these files are in a shared location.
After mount the shared location with NFS mounts instead of UNC mounts , the problem and errors reported get fixed.


Regarding this, note following point in the documentation, section "Considerations for Advanced Availability Configuration":

"You require a remote database server and a server to share knowledge Management index files and import/export files, archive purge output files, and attachment repositories. To allow the background and the standby server to access these files, a shared location is required. Linux and Unix installations can use NFS mounts. UNC support has been added for Windows installations."

Additional Information: