Problem no new users can access server

Document ID : KB000006777
Last Modified Date : 14/02/2018
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Issue:

Desktop Client connections are not getting connected to the DE Server 

Cause:

There was a locking on the ESP_USER_PERMISSION table. Suggested to unlock it and users were able to login into the Desktop Client. 

Resolution:

The defect was already fixed and made available within the latest Release patches that were available for r11.3 and also r120.01

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CA WA Desktop Client Becomes Unresponsive When a User Permission is Updated 

Problem Record: DSERIES-272 

When a user permission is updated, CA WA Desktop Client becomes unresponsive. This issue occurs due to a lock on the ESP_USER_PERMISSION database table. Hence, new users are unable to log in and the logged-in users are unable to perform any operation in CA WA Desktop Client. 

This issue is fixed. 

Please refer to the r12.0.01 docs and fixes; 
https://docops.ca.com/ca-workload-automation-de/12-0/en/release-notes/12-0-01/fixes-and-enhancements-after-12-0-01#FixesandEnhancementsAfter12.0.01-CAWADesktopClientBecomesUnresponsiveWhenaUserPermissionisUpdated