Problem Logging into WCC R11.1 SP4 build 64

Document ID : KB000013050
Last Modified Date : 14/02/2018
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When trying to log into WCC using a browser from the server that hosts WCC, a blank main page opens but nothing else comes up in the main window. This only occurs for one user. Is there a way to get the main page to show properly?  

CA Workload Control Center r11.1 SP4 Build 64

Delete the user account within Active Directory, re-add the user, and then log back into WCC.