Problem: e2e_appmon probe - scripts previously running fine moved to Win 2012 now return -5 error code "Unable to start (No response from e2e_starter)" alarm

Document ID : KB000039013
Last Modified Date : 19/02/2019
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Issue:

e2e_appmon probe - scripts previously running fine on Windows 2008 R2 moved to Win 2012 R2 now return -5 error code "Unable to start (No response from e2e_starter)" alarm

The scripts may appear to run fine but then produce the error code.

 

Environment:
Windows 2012 R2 observed on UIM 8.3.1 with e2e_appmon probe version 2.24
 
Cause:
Seems to be caused by LUA scripts not enabled on Windows
 
Resolution:
In the Windows registry editor verify the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\EnableLUA = 0