probe gui is not displaying correctly or giving an error

Document ID : KB000112082
Last Modified Date : 05/09/2018
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Issue:
I have a probe that when I try to configure it is not displaying as I expected.
Or I am getting an error opening the probe GUI when using Infrastructure manager.

Example:
I am not able to see setup and configure option in nexec have removed the probe and again deployed still same error.
the Controller is working fine for the robot



User-added image
 
Environment:
UIM 9.0 and earlier
 
Cause:
usually a problem with the %temp% folder
antivirus interfering or a corrupt package
 
Resolution:
Please exit out of IM and make sure the process has stopped.
Go to the %temp% directory on the machine where IM is running.
delete the contents
Make sure antivirus is disabled
Start IM again and test again.

Let me know if this resolves the issue.
If you test the same thing on another machine with IM does it work ok?

The other thing to try is to delete the package from the hub archive. then make sure it is removed from the nimsoft\archive folder
download a new copy of the probe to the archive and test again.