probe configuration won't save in Admin Console

Document ID : KB000004505

Last Modified Date : 14/02/2018

Issue:

When trying to save a probe configuration update in Admin Console, the request fails with this type of error:

Save failed.

Message: Remote Request Error: Remote /redacted/probe/address/ probes processing of operation set_ctd_configuration failed

Resolution: Please check both the PPM and remote probe log file for additional details.

Error Code: PPM-012

Click Retry to retry the request.

Click Reload to refresh the configuration.

Environment:

This issue was found using UIM 8.2 and is applicable to most versions of UIM.

Cause:

This is related to a corrupted or otherwise missing security.cfg setting.

Resolution:

1. Open Admin Console

2. Open 'Settings' --> 'Probe Security' (right side of the screen)

3. Set (or reset) access as 'admin' on the probe that can't save configuration

4. Close 'Probe Security' and refresh the admin console

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