Privileged Identity Manager can not start in SLES 11 SP4 on z/VM 6.4(s390x)

Document ID : KB000006094
Last Modified Date : 14/02/2018
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Issue:

After installation with RO93654, CA Privileged Identity Manager(a.k.a PIM) cannot start alternatively.

1st time: start failed on seoswd.

2nd time: start correctly after killing all PIM process.

And also, kernel error message in syslog at the problem:

kernel: Unable to handle kernel pointer dereference at virtual kernel address 0000000000500000 

kernel: Oops: 0004 [#2] SMP 

kernel: Modules linked in: seos(PN) binfmt_misc fuse loop qeth_l2 qeth_l3 ipv6_lib sg dasd_fba_mod qeth dasd_mod ... 

kernel: Supported: No, Proprietary and Unsupported modules are loaded 

Environment:
OS: SuSE Linux Enterprise Server 11 SP4 on z/VM 6.4 for s390xProduct: CA Privileged Identity Manager r12.8 SP1
Cause:

This problem is caused by enabled huge page size which is implemented from z/VM 6.4.

During startup PIM places our interception points into the kernel and removes them when we shut down. It is only the during startup and shutdown that is affected.

 

 

Resolution:

Please apply full install module as following:

T47D084: full install module with install_base 

T47D085: full install module for RPM package

 

Additional Information:

This problem is affect not SLES 11 or later but Redhat 7.x on z/VM.