When user tries to change password via SAM for Privileged Accounts who has one or more lowercase at user name,
he/she got following error:
Error: Check in Privileged Account. ORAMetaConnector: eTORAAccountName=samuser01,eTORAAccountContainerName=Accounts,eTORADirectoryName=ORACLEserver,eTNamespaceName=Oracle Server,dc=im,dc=etasa"
Products: CA Privileged Identity Manager r12.9 SP1 or previous for SAM.
Endpoint type: Oracle Server
ORACLE username is defined upper case when customer creates via ORACLE Enterprise Manager if enter lowercase.
But when he/she creates user via SQLPlus with lowercase, it defined lower case.
PIM tries to search Privileged Accounts with uppercase via Java Connector Server(JCS) when JCS change password on Endpoint.
So, it fails since JCS can't find lower case user.
This current limitation since JCS version in PIM is old.
please create Privileged Accounts with only uppercase user.