Printed or Emailed Reports do not show graphs

Document ID : KB000009857
Last Modified Date : 14/02/2018
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Introduction:

When emailed or printed from a workstation, NFA reports do not display graphs.  When the same steps are taken from the console server, they work fine.  HTTPS is not configured.  The URL to access NFA uses the hostname and not the Fully Qualified Domain Name (FQDN).

Instructions:

The problem exists because the generated report is not able to access the graphs using only the hostname.  It needs the FQDN.  To resolve this problem, edit the URL to use the FQDN instead of the hostname of the NFA console server.

Additional Information:

If your environment uses HTTPS, please check the following Tech Tip:

http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1196183.html