PPM: When clicking on the Hierarchy tab, receive error: System Error: Contact your System Administrator

Document ID : KB000030410
Last Modified Date : 14/02/2018
Show Technical Document Details

Description: 

When clicking on the Hierarchy tab in PPM, receive error: "System Error: Contact your System Administrator" and the following error is observed in the app-ca.log:

When selecting Financial Rollup:

Internal Processing exception 

java.lang.NumberFormatException 

at java.math.BigDecimal.<init>(BigDecimal.java:470) 

at java.math.BigDecimal.<init>(BigDecimal.java:739) 

at com.niku.odf.griphendor.dal.XMLCube.getValueFromElement(XMLCube.java:918) 

at com.niku.odf.griphendor.dal.XMLCube.getMemberPropertyValue(XMLCube.java:576) 

When selecting Effort Rollup:

java.lang.NumberFormatException: For input string: "0,00" 

at sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:1224) 

at java.lang.Double.valueOf(Double.java:447) 

 

Solution:

Ensure the regional and language settings on the Clarity PPM server is set to US English. If this doesn't resolve the issue, implement the language setting update in CSA as defined below:

(It's recommended to first make a backup of the properties.xml file, but this is a low impact change) 

  1. Login to the CSA
  2. Navigate to the Clarity server 
  3. Click on the Application tab 
  4. Under the section: "Application Instance: app", add -Duser.country=US -Duser.language=en to the Java VM Parmeters 
  5. Click Save
  6. Stop, deploy and start the app service