PPM: Unable to apply Add-Ins for Clarity on IE11

Document ID : KB000056556
Last Modified Date : 14/02/2018
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Description:

Unable to apply Add-ins from Clarity using Internet Explorer (IE) 11 for one or more of the Add-Ins listed below:

  • Accelerator: Program Management Office (PMO)
  • Clarity Solution Pack (CSP), and System: Clarity Content)

Steps to Reproduce:

 

1. In Clarity, from the top menu bar navigate to Administration then Add-Ins under Studio.

2. Click on the Add-In you wish to update.

3. Select the items you wish to update and click the Apply button. 

Expected Results:

Add-Ins get installed correctly. 


Actual Results:

A window with a Yes and a No button displays temporarily, then a "Confirm Add-In Update or Install" widow displays, saying "No add-in items selected" and a No button. Clicking on the No button brings you back to the Add-In Details page.

Solution:

Verify you are on a supported browser for your version of Clarity. Customers have run into this issue using Clarity 13.3 with Internet Explorer (IE) 11 which is not supported with Clarity 13.3.