PPM 14.2 with Jaspersoft Problem with Special Characters in the Userid

Document ID : KB000030778
Last Modified Date : 14/02/2018
Show Technical Document Details


The job to create Jaspersoft Users changes the userID value by replacing all the period symbols with an underscore symbol.  This causes the userID value to be different than the PPM userID and therefore, the user is not able to use Jaspersoft functionality. 

Steps to Reproduce:

1. Within CA PPM, create users with special characters like
User:  csk.admin / Password: Passwordr11
       User:  Test02@abc.com / Password: Passwordr11
       User:  admin / Password: Passwordr11
2. Assign 'Advanced Reporting' rights to the users and Launch 'Advanced Reporting' available in the menu 
3. Open Ad-hoc Views/Reports 
Expected Result: The Jaspersoft Userid is created correctly with the original special character of a period 
Actual Result: The Jaspersoft Userid is created by the job replacing all period symbols (.) with an underscore symbol (_)  


Applies to all supported PAS environments for specified releases.


Caused by CLRT-77758


Resolved in CA PPM 14.2 Generic Patch #2
Resolved in CA PPM 14.3 

Additional Information:

Reference TEC1398937  : PPM 14.2 Generic Patch available to resolve reported issues

Reference CA PPM Resolved Defects Index for CA PPM 14.3