Possible reasons for denied agents

Document ID : KB000032423
Last Modified Date : 14/02/2018
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  Question:

  What are the possible reasons for denied agents showing up on Workstation?  According to the agent log, my agent is connected but it is in disallowed mode.

 

  Answer:

  The following are possible reasons for this happening:

   1. Due to configuration in loadbalancing.xml preventing an agent from connecting to any Collector.

   2. Due to the following configuration combinations:

    a) The introscope.apm.agentcontrol.agent.allowed property (in Collectors' IntroscopeEnterpriseManager.properties) is set to true and loadbalancing.xml (config file   on

      MOM machine) disallows the agent.

    b) The introscope.apm.agentcontrol.agent.allowed property is set to false and loadbalancing.xml does not explicitly allow the agent.

    c) Either of these clamp values are reached or exceeded:

        introscope.enterprisemanager.agent.disallowed.connection.limit (in the Collectors' IntroscopeEnterpriseManager.properties)

        introscope.enterprisemanager.agent.connection.limit (in MOM's apm-events-thresholds.config.xml)