Portlet are not configurable

Document ID : KB000122949
Last Modified Date : 12/12/2018
Show Technical Document Details
We have few portlets where it does not allow users add/removed columns from the Layout using the configure option. They return "System error contact system administrator". Why is this happening?
it is unknown why portlet became corrupted.
XOG out the problematic portlet and XOG back in unchanged.

You can use below XOG input file for reading portlet

<?xml version="1.0" encoding="UTF-8"?>
<NikuDataBus xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="../xsd/nikuxog_read.xsd">
  <Header version="8.0" action="read" objectType="contentPack" externalSource="NIKU">
    <args name="singleContentType" value="portlet"/>
    <args name="no_dependencies" value="true"/>
    <Filter name="code" criteria="EQUALS">portlet_id</Filter>