Portal EE 4.2.x - No data in Analytics View

Document ID : KB000095153
Last Modified Date : 25/05/2018
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Issue:
After installing Portal EE 4.2.3 on RHEL 7.4 and testing API's, "NO DATA" is showing in the Analytics Dashboard view.

Error showing in the Jarvis_Verifier log:

... ERROR [pool-7-thread-2] Worker:406 - [Instance: 7ebf39a7-dc8e-42af-9c5d-1f88ea556003][Thread: pool-7-thread-2] Failed to send document back to kafka:org.I0Itec.zkclient.exception.ZkTimeoutException: Unable to connect to zookeeper server 'zookeeper1:2181' with timeout of 8000 ms
Environment:
Portal 4.2.3
RHEL 7.4
Docker 17.06
Cause:
The root cause was – The Name Server was not configured on the Portal host, DNS resolution in the docker network was taking too much of time.
Simple ping between the containers was taking ~15-20 secs.
Hence the connectivity between the Jarvis microservices was timing out.

 
Resolution:
Resolution – we have added entry corresponding to the name server in the /etc/resolv.conf in the node where components are deployed.
This solved the connectivity issues – and hence all services started working as expected.