Following KB 000095474 to change API Portal enroll notification email - my Portal 22.214.171.124 could not start.
Portal 126.96.36.199 installed with remote MYSQL DB for the Portal.
There was a Database log lock created on the remote MYSQL Portal DB.
Troubleshooting the Portal docker containers by using the commands:
'watch docker ps' (to view which containers start and which in starting mode.)
Start checking the containers in starting mode one by one to find out what error/problem they are facing.
Using the command:
'docker logs -f <container id>'
- Run the above with the 'pssg' container id and see if you have a message:
'...waiting for portal-data...'
Then run the above with the 'portal-data' container id and see if you get an error message like:
'... Liquibase Update Failed ... Waiting for changelog lock....'
If you see similar error message - follow the below steps:
Stop the docker service on the Portal by running:
sudo systemctl stop docker
connect to your remote MYSQL DB and run the below commands:
use portal; (assuming you have not changed the default Portal main database name)
SELECT * FROM DATABASECHANGELOGLOCK;
If you see a lock record with the Portal container IP - you know this is the issue.
DELETE FROM DATABASECHANGELOGLOCK; (to clear the locked record)
Restart your remote MYSQL DB.
Restart your Docker service on the Portal host:
sudo systemctl start docker
Now - all containers should start ok.
If you face different errors or this procedure does not help you - do contact CA Support to help you.