Port requirements in firewall for CABI to communicate with OneClick

Document ID : KB000029777
Last Modified Date : 14/02/2018
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Symptoms

 

After a successful installation of Spectrum with report manager and CABI, when running a report you may see errors such as:

Unable to render HTML for Parameter    WKP_AlarmTitle

Unable to render HTML for Parameter    WKP_CustomerLogo

Unable to render HTML for Parameter    WKP_ProxyUserSecurity

 

Resolution:

If CABI and OC-SRM  are on separate servers separated by a firewall, then you need to open port 8443 for SSL and 3306 for mysql in firewall to allow open communication.  If these ports are now opened, communication will be clocked between the 2 servers.  

This is addition to the current documented port requirements in Spectrum.  For more details on Port Conflict Resolution in Spectrum see Chapter 2: Setting Up a Distributed SpectroSERVER Environment in the Distributed SpectroSERVER Administrator Guide.  Or see the same list on our wiki at:

https://wiki.ca.com/display/CASP941/Setting+Up+a+Distributed+SpectroSERVER+Environment?src=search#SettingUpaDistributedSpectroSERVEREnvironment-PortConflictResolution