POPUP APPEARS ON SAVING LOG COMMENTS USING KEYBOARD SHORTCUT

Document ID : KB000115984
Last Modified Date : 27/09/2018
Show Technical Document Details
Issue:
SDM 17.1.01. We are encountering the same issue described in USRD3701 - POPUP APPEARS ON SAVING LOG COMMENTS USING KEYBOARD SHORTCUT, which is outlined here:

https://support.ca.com/us/download-center/problem-detail.html?productcd=USRD&problemnbr=3701&docid=646781

Steps to Reproduce: 
1. Open any Incident 
2. Navigate to Activity >Log Comment. 
3. Type some comments and press Alt + S(Shortcut key for Save). 

Result: A popup appears "Save in progress - please wait for response". 

Note: Problem only happens in IE. The version is 11. Chrome has no problem. 
Environment:
Service Desk Manager 17.1.01
Resolution:
This issue will be resolved in an upcoming cumulative patch for 17.1.01.
Additional Information:
If you are experiencing this problem in Service Desk Manager 14.1, the fix for this issue is included in the latest cumulative patch, which is available for download.

https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-service-management-solutions-patches.html