Policy store failed operation 'Search' for object type 'ServerCommand'. Data (Legacy KB Id: 133140)

Document ID : KB000054866
Last Modified Date : 14/02/2018
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Description:

The following error occur suddenly in the authentication log file. Everything was working until this showed up,

[24/Nov/2003:10:39:55 -0800][2037-I] req > 199 : '1069267736'
[24/Nov/2003:10:39:55 -0800][2037-I] req > 159 : '1069699184'
[24/Nov/2003:10:39:55 -0800][2037-I] req > 165 : '8'
[24/Nov/2003:10:39:55 -0800][2037-I] req > 166 : '128'
[24/Nov/2003:10:39:55 -0800][2037-I] req > 148 : '1'
[24/Nov/2003:10:39:55 -0800][2037-I] req > 149 : ''
[24/Nov/2003:10:40:20 -0800][2037-I] req > 199 : '1068849586'
[24/Nov/2003:10:40:20 -0800][2037-I] req > 159 : '1069699209'
[24/Nov/2003:10:40:20 -0800][2037-I] req > 165 : '8'
[24/Nov/2003:10:40:20 -0800][2037-I] req > 166 : '128'
[24/Nov/2003:10:40:20 -0800][2037-I] req > 148 : '1'
[24/Nov/2003:10:40:20 -0800][2037-I] req > 149 : ''
[24/Nov/2003:10:40:20 -0800][2037-I] req > 199 : '1069405451'
[24/Nov/2003:10:40:20 -0800][2037-I] req > 159 : '1069699432'
[24/Nov/2003:10:40:20 -0800][2037-I] req > 165 : '8'
[24/Nov/2003:10:40:20 -0800][2037-I] req > 166 : '128'
[24/Nov/2003:10:40:20 -0800][2037-I] req > 148 : '1'
[24/Nov/2003:10:40:20 -0800][2037-I] req > 149 : ''
[24/Nov/2003:10:40:20 -0800][2037-I] req > 145 : '<SMMON:ComponentRegistered xmlns:SMMON='http://netegrity.com
/monitor'><Host HostId='10.150.201.237'><SmComponent CompPath='Agent;15455'></SmComponent></Host></SMMON:Compon
entRegistered><SMMON:ComponentData xmlns:SMMON='http://netegrity.com/monitor'><Host HostId='10.150.201.237'><Sm
Component CompPath='Agent;15455' Version='5QMR5'><Name>DefaultAgent</Name><Info>Product=WebAgent,Platform=APACH
E/SOLARIS,Version=5QMR5,Update=None,Label=348,FileVersion=5.00.0500.348,UTC=1069699432,TZ=8,Crypto=128</Info><R
esourceCacheCount>0</ResourceCacheCount><ResourceCacheHits>0</ResourceCacheHits><ResourceCacheMisses>3</Resourc
eCacheMisses><UserSessionCacheCount>0</UserSessionCacheCount><UserSessionCacheHits>0</UserSessionCacheHits><Use
rSessionCacheMisses>0</UserSessionCacheMisses><IsProtectedCount>3</IsProtectedCount><IsProtectedErrors>0</IsPro
tectedErrors><IsProtectedAvgTime>205</IsProtectedAvgTime><LoginCount>0</LoginCount><LoginErrors>0</LoginErrors>
<LoginFailures>0</LoginFailures><LoginAvgTime>0</LoginAvgTime><ValidationCount>0</ValidationCount><ValidationEr
rors>0</ValidationErrors><ValidationFailures>0</ValidationFailures><ValidationAvgTime>0</ValidationAvgTime><Aut
horizeCount>0</AuthorizeCount><AuthorizeErrors>0</AuthorizeErrors><AuthorizeFailures>0</AuthorizeFailures><Auth
orizeAvgTime>0</AuthorizeAvgTime><CrosssiteScriptHits>0</CrosssiteScriptHits><BadURLcharsHits>0</BadURLcharsHit
s><BadCookieHitsCount>0</BadCookieHitsCount><ExpiredCookieHitsCount>0</ExpiredCookieHitsCount><ResourceCacheMax
>750</ResourceCacheMax><UserSessionCacheMax>750</UserSessionCacheMax></SmComponent></Host></SMMON:ComponentData
>'
[24/Nov/2003:10:40:25 -0800][2037-I] req > 199 : '1069267736'
[24/Nov/2003:10:40:25 -0800][2037-I] req > 159 : '1069699214'
[24/Nov/2003:10:40:25 -0800][2037-I] req > 165 : '8'
[24/Nov/2003:10:40:25 -0800][2037-I] req > 166 : '128'
[24/Nov/2003:10:40:25 -0800][2037-I] req > 148 : '1'
[24/Nov/2003:10:40:25 -0800][2037-I] req > 149 : ''
[24/Nov/2003:10:40:27 -0800][1-I] smServerSignalHandler - > main thread id is 1, current thread_id is 1, signal
15 is caught
[24/Nov/2003:10:40:27 -0800][1-I] Signal 15 is received in main thread, thread id = 1 is going down
[24/Nov/2003:10:40:27 -0800][1-I] thread 1 received signal, stopping...
[24/Nov/2003:10:40:27 -0800][1-I] smservauth shutting down
[24/Nov/2003:10:40:27 -0800][1-I] Releasing Monitoring Agent Proxy
[24/Nov/2003:10:40:27 -0800][1-I] Unregistering from the Monitor
[24/Nov/2003:10:40:27 -0800][1-I] Releasing Monitor API
[24/Nov/2003:10:40:27 -0800][1-I] Ending client session # 3 : bankathome-ibb-aee/10.150.167.225:48707
[24/Nov/2003:10:40:27 -0800][1-I] Ending client session # 2 : ibb-dev5/10.150.112.223:50030
[24/Nov/2003:10:40:27 -0800][1-I] Ending client session # 1 : canis/10.150.201.237:41483
[24/Nov/2003:10:40:27 -0800][1-I] Stopping thread pool; waiting for threads to terminate.
[24/Nov/2003:10:40:27 -0800][2037-Server] Thread Pool thread exiting
[24/Nov/2003:10:40:27 -0800][2035-Server] Thread Pool thread exiting
[24/Nov/2003:10:40:27 -0800][1-I] Thread pool stopped; proceeding with shutdown.
[24/Nov/2003:10:40:27 -0800][1-I] Releasing smservauth
[24/Nov/2003:10:40:28 -0800][1-SmReportsTextLog] Provider released
[24/Nov/2003:10:40:29 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:29 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:29 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:29 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:29 -0800][16-E] Policy store failed operation 'Search' for object type 'ServerCommand'. Data
base type not initialized. Error code -1035
[24/Nov/2003:10:40:29 -0800][12-SmReports] Log thread Stopping
[24/Nov/2003:10:40:29 -0800][1-SmReports] LogList Cleaned
[24/Nov/2003:10:40:30 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:30 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:30 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:30 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:30 -0800][16-E] Policy store failed operation 'Search' for object type 'ServerCommand'. Data
base type not initialized. Error code -1035
[24/Nov/2003:10:40:30 -0800][1-I] Released smservauth
[24/Nov/2003:10:40:30 -0800][1-I] Releasing Transact
[24/Nov/2003:10:40:30 -0800][1-I] Unloaded Transact
[24/Nov/2003:10:40:30 -0800][6-Server] Ending main Reactor thread.
[24/Nov/2003:10:40:30 -0800][1-I] Stopped main reactor.
[24/Nov/2003:10:40:31 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:31 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:31 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:31 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:31 -0800][16-E] Policy store failed operation 'Search' for object type 'ServerCommand'. Data
base type not initialized. Error code -1035
[24/Nov/2003:10:40:32 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:32 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:32 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:32 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:32 -0800][16-E] Policy store failed operation 'Search' for object type 'ServerCommand'. Data
base type not initialized. Error code -1035
[24/Nov/2003:10:40:32 -0800][13-SmReports] polling thread Stopped
[24/Nov/2003:10:40:33 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:33 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:33 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:33 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:33 -0800][16-E] Policy store failed operation 'Search' for object type 'ServerCommand'. Data
base type not initialized. Error code -1035
[24/Nov/2003:10:40:34 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:34 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:34 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:34 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:34 -0800][16-E] Policy store failed operation 'Search' for object type 'ServerCommand'. Data
base type not initialized. Error code -1035
[24/Nov/2003:10:40:35 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:35 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:35 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:35 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:35 -0800][16-E] Policy store failed operation 'Search' for object type 'ServerCommand'. Data
base type not initialized. Error code -1035
[24/Nov/2003:10:40:35 -0800][1-I] smservauth waiting for threads to terminate
[24/Nov/2003:10:40:36 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:36 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:36 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:36 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:36 -0800][16-E] Policy store failed operation 'Search' for object type 'ServerCommand'. Data
base type not initialized. Error code -1035
[24/Nov/2003:10:40:37 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:37 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:37 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:37 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:37 -0800][16-E] Policy store failed operation 'Search' for object type 'ServerCommand'. Data
base type not initialized. Error code -1035
[24/Nov/2003:10:40:38 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:38 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:38 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:38 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:38 -0800][16-E] Policy store failed operation 'Search' for object type 'ServerCommand'. Data
base type not initialized. Error code -1035
[24/Nov/2003:10:40:40 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:40 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:40 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:40 -0800][16-SmEventHandler] No event handler available
[24/Nov/2003:10:40:40 -0800][16-E] Policy store failed operation 'Search' for object type 'ServerCommand'. Data
base type not initialized. Error code -1035
[24/Nov/2003:10:40:40 -0800][1-I] smservauth proceeding with shutdown
[24/Nov/2003:10:40:40 -0800][1-I] smservauth is down


Solution:

Error 1035 happens when Siteminder policy server fails to connect to Databse or we get Database Not Initialized error (in OCI mode). In both cases , due to some reasons ( like database down , under maintenance etc ) , policy server is not able to connect to Database. This can be verified from the policy server logs ( AUth , Az , Admin ) or odbc trace etc.
If the Authentication/ Az server is not able to connect to policy store and cannot get any configuration data from policy store , it will not be able to initialize or function and it will shut down.

When the databse is up and running again and you manually restart the servers later, it should connect successfully and work fine after that.