Policy Server :: Unable to Start : LDAP Policy Store Configuration

Document ID : KB000030388
Last Modified Date : 14/02/2018
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Issue :

Upgrading the Policy Server to R12.52 from R12.x, when I set multiple Policy Stores for failover purpose, the Policy Server fails to start. How can I solve it?


Environment :

Policy Server 12.52SP1CR01


Cause :

The LDAP Bind logic has changed and as such, the Ping timeout is now by default 10 seconds, which might need greater value in your environment.


Resolution :

To solve it, you have to tune the Ping Timeout :

Setting registry key
LDAPPingTimeout = 60; REG_DWORD 

The value might be less or greater depending your network latency and environment.