Policy Server reports "Failed to write audit log record. Record dropped" lines

Document ID : KB000008815
Last Modified Date : 14/02/2018
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Issue:

We're putting load on our Policy Server, letting it process a lot of Federation transactions. As soon as we apply the load, Policy Server starts writing these errors in Policy Server log:

[3083/3264977808][Wed Apr 22 2015 21:03:05][SmReports.cpp:637][ERROR][sm-Server-02700] Failed to write audit log record. Record dropped. 
[3083/3264977808][Wed Apr 22 2015 21:03:08][SmReports.cpp:637][ERROR][sm-Server-02700] Failed to write audit log record. Record dropped. 

Why do we have those error messages and how can we get rid of them?

 

Environment:
Policy Server R12.52 SP1
Cause:

This error is shown because Audit Messages are produced when the Policy Server does the Federation transaction processing, and Policy Server should have EnableEnhancedTracing registry key enabled. There is a fix in R12.52 SP1 CR08 that shows a message saying that this error because of EnableEnhancedTracing not enabled in the Policy Server registry.

 

Resolution:

Upgrade the Policy Server to 12.52SP1CR08 and add the registry key to the Policy Server :

 

HKEY_LOCAL_MACHINE\SOFTWARE\Netegrity\SiteMinder\CurrentVersion\Reports 

Enable Enhance Tracing= 0x1; DWORD 

 

Defects Fixed in 12.52 SP1 CR08:

00302490 DE139629 Policy Server fails to record the audit log

 

 

Additional Information:

R12.52 SP1 Release Notes : Defects fixed in CR08