Policy Server :: LDAP Server Status : Modify the ldap ping process

Document ID : KB000098073
Last Modified Date : 25/05/2018
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Question:
We're running Policy Server, and when a backend LDAP Server is down,
the Policy Server marks it down and it tries to check its status
sometime after. We'd like to know if this behavior is configurable,
so to make the Policy Server to check the LDAP server status only 10
minutes after, and then to check it for 2 minutes, and then wait
another 10 minutes to check its status.
Answer:
As long as the LDAP server is in the configuration, the Policy Server
will check its availability each 30 seconds :

1. PING Connection : The PING connection is used to check the health 
   of the LDAP server periodically. One PING thread is created per 
   each LDAP Failover group. 

   PING's thread ping connections send the following query every 30 
   seconds to test that the LDAP server is up and listening on the 
   LDAP port 

   SRC base="<root object>" scope=0 filter="(objectclass=*)" 

   https://comm.support.ca.com/kb/policy-server-hung-if-ldap-user-directory-is-unresponsiveslowly-performing/kb000005184 

Unfortunatly, this behavior cannot be change and we invite you to open 
an Idea on the Security page to get it implemented. 

1. Go to the CA Security Overview Page : 
   https://communities.ca.com/community/ca-security/ca-single-sign-on 
2. Click on the "Actions" drop-down menu and select "Create an 
   idea." 
3. Give your idea a title and detailed description to encourage 
   voting. 
4. Publish and vote on your idea! 

 
Additional Information:
Further info about that LDAP Ping process : 

Siteminder LDAP Ping thread Search Query Change 
https://communities.ca.com/thread/241779867-siteminder-ldap-ping-thread-search-query-change 

Configure the LDAP Ping Timeout for the Policy Store, Session Store, and All User Directories 
https://docops.ca.com/ca-single-sign-on/12-52-sp1/en/configuring/policy-server-configuration/configure-policy-server-data-storage-options/configure-ldap-storage-options